Legal
Refund and Cancellation Policy
Last updated: July 2026.
These are general policies provided for convenience. Please have a qualified legal professional review them before you rely on them.
This policy explains when and how you can request a refund or cancellation for products and services purchased from Performance Marketing University ("PMU"), a brand operated by Krsna Global Gurukul OPC Private Limited, Hyderabad, India. All payments are processed through Razorpay. To request a refund, email [email protected] with your order details.
14-Day Money-Back Guarantee on PMU Core
We stand behind the PMU Core course (Rs 5,999). If you buy PMU Core, genuinely work through the first modules, apply what is taught, and are still not satisfied, you can request a full refund within 14 days of your purchase.
To qualify, simply email us within 14 days at [email protected] from the email you used to buy, tell us you implemented the first modules, and request your refund. We may ask a couple of questions to understand what did not work for you. Approved refunds are processed back to your original Razorpay payment method, usually within 5 to 10 business days.
Low-Ticket Products and Workshops
Low-ticket digital products, templates, and paid workshops are digital goods delivered instantly or on a fixed date. Because access and content are provided immediately, these purchases are generally non-refundable once accessed or once a live workshop has taken place. If you were charged in error, could not access what you paid for, or the event was cancelled by us, email us and we will make it right, including a refund where appropriate.
Done-For-You Services
Done-for-you advertising management and similar services are service-based engagements. Any setup fee or onboarding fee becomes non-refundable once work has begun, because time and resources are committed at that point. Fees already covering completed work or a completed period of management are non-refundable. You may cancel ongoing services for future periods by giving written notice as set out in your service agreement; cancellation stops future billing but does not refund work already delivered. Third-party ad spend paid to platforms such as Meta and Google is never refundable by us.
High-Ticket Coaching
High-ticket and one-to-one coaching programmes involve reserved time, personalised guidance, and materials delivered from the start. Unless a specific guarantee is stated in writing for your programme, coaching fees are non-refundable once the programme has started or the first session has been delivered. If you paid in instalments, you remain responsible for the agreed instalments for the committed term. If you have not yet started, contact us and we will discuss your options, which may include rescheduling.
How to Request a Refund or Cancellation
- Email [email protected] from the email address used for purchase.
- Include your name, order or payment reference, the product or service, and the reason for your request.
- For the PMU Core guarantee, confirm that you implemented the first modules and send your request within 14 days.
- We will review and respond, and where approved, process the refund to your original Razorpay payment method, typically within 5 to 10 business days.
Chargebacks
If you have a concern about a charge, please contact us first so we can help. Raising a chargeback without contacting us delays resolution. We keep records of delivery and access to support the correct outcome.
Contact
Performance Marketing University
Email: [email protected]
Phone: +91 76718 88251
Hyderabad, Telangana, India